From iconic heritage brands to rare collector’s items, we commit to bringing you authentic and genuine luxury items. Every bag in our boutique is carefully selected and rigorously verified to ensure it meets the highest standards of quality and originality.

Each luxury item presented on our website is meticulously inspected by a trained expert to certify that it is authentic. After that, we have a final inspection carried out by an independent expert who confirms that the item meets authentication standards.

Every luxury piece is carefully reviewed by experts who carry out quality control. They take photos of each item and record the quality and state of the material, hardware, logo, handle, zipper, and other important elements of each item. This way we present you with the most accurate information about the quality and the condition of each vintage luxury piece.

Our shop accepts all types of debit and credit cards like Visa, Mastercard, American Express, and Discover. We also accept payments through Google Pay, Apple Pay, PayPal, and Klarna. Please verify that your card is valid when purchasing on our site. 

If you have any difficulties with making a payment on our site, please contact our team at contact@signature-vintage-bags.com. It would be our pleasure to help you.

Yes, you can pay for your purchase in multiple installments over time without interest rate thanks to our partner Klarna. This will allow you to receive your order immediately while fully paying for it later. At the checkout select Klarna as the payment option, choose your installment option, and proceed to confirm.

Yes, the payment on our website is 100% secure. All the transactions on the site are encrypted and transmitted securely via SSL (Secure Socket Layer) technology to protect the financial and personal information.

Yes, our boutique offers international shipping to most of the countries. We provide international delivery with our shipping partner DHL.  Please note that if your location cannot receive the delivery we will have to cancel your purchase.

Once the order is prepared and dispatched, it will take 5-10 business days for it to arrive at its final destination. Our store cannot guarantee that the parcel will arrive before an exact date as the delay can vary depending on the postal services, seasonality, and other factors beyond our control.

Please contact us at contact@signature-vintage-bags.com in case you require express shipping to have your order faster.

Secure delivery of every order is a priority of our boutique. After the purchase, you will receive the tracking number to verify the location of your order.

Before the delivery, the courier will verify your identity and check your ID documents. Each parcel is delivered personally against the signature of the buyer.

The shipment costs can vary depending on the destination and the weight of your order. The final delivery fees are calculated at the order checkout.

The customs duties depend on the type of the item and the country where the order is being shipped or imported. In our store, all the customs and fees are paid upfront during the purchase. All the applicable taxes and duties will appear on the checkout page when the order is finalized. 

Yes, we accept returns within the 14 days of the receipt of the item. Please contact us with an order number, reason, and the details of the item that you would like to return by email at contact@signature-vintage-bags.com before making a return. Any returns that arrive beyond the 14 days deadline will not be accepted.

The return can be accepted only if all the conditions mentioned below are met.

Please contact our team at contact@signature-vintage-bags.com with your order number, item details, and stating the reason why you would like to return it. Our customer support will provide you with all the necessary information regarding the next steps.

The return can only be approved within the 14 days after the receipt of the order. Any return items that arrive at the return address after this 14 days period will not be refunded.

The return can only be accepted if the item is in the same condition as it was listed on the site when it was sold. The item must be in the original packaging that it was shipped in and unsealed for the return to be approved. If the protection seal and the original packaging was cut, manipulated or removed, the return will not be accepted.

Upon the receipt of your return, our team of experts is going to inspect each item. After a careful review, you will receive an email with a verdict on whether your return is accepted and complies with the return conditions.

After the receipt of the return and successful verification of the items, we will proceed directly with the refund to the means of payment used for the initial purchase. Please allow 7 to 15 business days for your refund to be processed by the payment systems. Please note that all international VAT costs, shipping costs and customs duty are non-refundable.

The shipping cost for the return of the parcel and any other costs associated with the return are to be covered by the customer.

You can return almost all the items purchased in our boutique as long as they meet all the conditions of our return policy. The exceptions that cannot be returned are customized items and items that are on sale.

Please contact us, mentioning your order number, item details, and the reason why you would like to return your order at contact@signature-vintage-bags.com. We will communicate to you the next steps to follow by email.

Please carefully review the photos and description of the item before making your purchase. It is possible to cancel your order if you contact us at contact@signature-vintage-bags.com within the first 24 hours after it is made. Unfortunately, the order cannot be canceled after it is processed and dispatched.

If you have any questions about any of the luxury items or related topics, do not hesitate to contact us. Please write to us by email at contact@signature-vintage-bags.com and our team of experts would be happy to assist you.

Our customer support team is available by email 7 days a week from 8:00 a.m. to 20:00 p.m. CET. We make it our priority to reply to you within a brief delay.

Yes, we provide concierge services to help you find a vintage luxury item upon your individual request. Please write to us at contact@signature-vintage-bags.com to share more details of what you are looking for.

If you are looking to sell or consign your luxury piece to us, please contact us at contact@signature-vintage-bags.com. After submitting the information and photos of the product, you are going to receive a price estimate. After you accept the estimate you can ship us your item and get paid for it.

You want to work with our brand and promote our products. We will be happy to know more about your project. Please, contact us directly at contact@signature-vintage-bags.com.